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Use your Gilgal username and password.
Staff home
Everything you need for your shifts with Gilgal Home Care & Registry, all on this one page. Tap a pill above to jump to a section.
Shift note & clock-inClock in when you arrive, write your note, clock out when you leave.
TrainingYour training program, videos and written test.
Policies & formsRules you work under and blank forms.
Client careRead this client's last shifts on the shift note page.
Call Gilgal(484) 202-7837
Someone hurt, not breathing, or in danger: call 911 first. Then call Gilgal. The client's home binder, Tab 1, says who else to call for that client.
Client care notes
Read your client's recent shift notes so you know how their last shifts went. Enter the client's initials, then on the next page enter the care code Gilgal gave you for that client.
The client care page has its own password. You only see the client whose care code you have.
Every shift
- Read the client's home binder if anything has changed since your last shift.
- Do the handoff in person with the caregiver before and after you. Don't leave until your relief arrives. If they are late, stay and call Gilgal.
- Clock in on the shift note page when you arrive and clock out when you leave, then send your shift note before you go.
- Call Gilgal the same shift about any fall, injury, new confusion, or big change in eating, pain, skin or breathing.
What you never do
- Give medication of any kind. You remind; the client takes it.
- Do nursing tasks, whatever license you hold. Gilgal provides non-medical care.
- Sign or endorse checks, use a client's bank cards, or take money or gifts.
- Accept power of attorney or guardianship for a client.
- Share client information, photos or names with anyone outside the care team, including on social media or group chats.
Numbers to know
| Who | When | Number |
|---|---|---|
| Emergency | Anyone hurt or in danger | 911 |
| Gilgal Home Care & Registry | Everything else, including after hours | (484) 202-7837 |
| PA Protective Services (older adults) | Suspected abuse, neglect or exploitation. 24 hours a day. | 1-800-490-8505 |
| PA Department of Health complaint hotline | A complaint about a home care agency | 1-866-826-3644 |
You must report suspected abuse, neglect or exploitation. Tell Gilgal right away. You can also call Protective Services yourself.
Before you leave every shift
Shift note
One note for every shift you work. Fill it in before you leave. It goes straight to Gilgal.
Someone hurt, not breathing, or in danger: call 911. Then call Gilgal at (484) 202-7837. Follow the client's home binder for who else to call. This form is not how you report an emergency.
Visit clock-in
Tap Start when you arrive and End when you leave. This records the time and your location so Gilgal can confirm the visit, and it fills in your arrival and departure times below. Allow location when your phone asks.
Videos, rules and your written test
Training
Gilgal's direct care worker training meets 28 Pa. Code § 611.55. You are not assigned to a client until your competency is documented.
How the program runs
- Orientation. Mission, how Gilgal works, policies, reporting, and your paperwork.
- Three self-paced days. Watch the videos for Day 1, Day 2 and Day 3 below, in order, on your own time. Read the Gilgal rules under each topic. They are what the test covers.
- Written test, online. Take it on the Written test page when you finish the videos. Your answers go to Gilgal.
- Competency check with Gilgal. Skills you show the evaluator, role-play and a documentation exercise. You get your certificate when you pass every part.
- First week with a client. A supervisor or senior caregiver works alongside you and confirms your skills in the client's home before you work on your own.
- Every year after that. A competency review, and sooner after any quality-of-care discipline.
Companion workers need Day 1, Day 2 and the first topic on Day 3. Personal care workers need everything.
About these videos. They are free public videos from the CDC, the USDA, other government agencies, university health systems and nursing assistant programs. Some were filmed in nursing homes, so the beds and equipment will look different from a client's home. Where a video and the Gilgal rules on this page differ, follow Gilgal. Tick "Watched" as you go — it saves on this phone or computer only, so you can pick up where you left off. It is just for you and is not sent to Gilgal. When you finish, send the training confirmation lower on this page so Gilgal has it on record.
Confirm you finished the videos
When you have watched all the videos for your level and read the Gilgal rules under each topic, confirm it here. This goes to Gilgal for your training record. You still take the written test and do the competency check with Gilgal.
Competency check
- A written test on every subject area that applies to you, taken online. You need at least 3 of 4 questions right in each area.
- Skills you show the evaluator: handwashing, putting on and taking off gloves, and a transfer with a gait belt.
- Two short role-plays: a difficult behavior, and a situation where you may need to report abuse or neglect.
- Writing a shift note from a practice scenario.
Gilgal will tell you the date and place for the skills check. If you don't pass an area, you review it and try that area again before you are assigned to a client.
Take the written testOpens on its own page with its own password. Closed book. Your answers go to Gilgal.Read, download and acknowledge
Policies and forms
The rules you work under, and blank copies of the paper forms kept in each client's home.
Policies
Infection controlPDF Your safety on the jobPDF Client money and checks (Exhibit K)PDF Power of attorney and guardianship (Exhibit J)PDF Client rightsPDF Training and competency (Exhibit E)PDFAcknowledge the policies
Open and read each policy above. Then tick the ones you have read and send your acknowledgement. It goes to Gilgal for your personnel file. You can come back and acknowledge the rest later.
Forms
Fill these in online and send them straight to Gilgal, the same way as your shift note. You don't print, scan, or email them. Enter the client by initials only.
Incident reportFill online Change-of-condition logFill online Refusal of careFill online Mileage and transportationFill onlineThese forms go straight to Gilgal through the portal when you press Send. Never email a filled-in form with client information from a personal account. For anyone hurt or in danger, call 911 first, then Gilgal.
Forms
Incident & care forms
Fill in the form, add your staff access code, and send. It goes straight to Gilgal — you do not print, scan, or email anything. Record the client by initials only. For anyone hurt or in danger, call 911 first, then call Gilgal at (484) 202-7837.
Incident report
Complete within 24 hours of any incident.
Change-of-condition log
For any incident or change in the client's condition. Complete within 24 hours.
Refusal of care
Clients have the right to refuse. Document without judgment.
Mileage and transportation
Log each trip you drive for a client. One entry per trip.
Confidential. Do not share client information outside the care team. For emergencies call 911, then Gilgal at (484) 202-7837.
Written test
Take this after you finish the training videos. Your answers go straight to Gilgal.
Before you start. Closed book: no notes, videos or help from anyone. Companion workers answer Part A (40 questions). Personal care workers answer Parts A and B (64 questions). To pass you need at least 3 of 4 right in every subject area. Your answers save on this phone as you go, so you can finish if you lose signal. Gilgal will go over your results with you.
Client care
Read a client’s handoff
Enter a client’s initials and their care code to read that client’s recent shifts before you take over.
Handoff — read before you start
See this client's recent shifts before you take over. Enter the client initials and the care code Gilgal gave you for them. It fills in from your clock-in on the Shift note tab.
Acknowledge this handoff
Confirm you have read these notes and are taking over. It goes to Gilgal with the time.
After you send a note
Amend a note
Fix a mistake or add something you left out of a shift note you already sent. Your original note stays exactly as it was. The amendment is saved with it, with your name and the time, and Gilgal is told.
Gilgal Home Care & Registry · King of Prussia, Pennsylvania · (484) 202-7837 · care@gilgalhomecare.org
